The AI Customer Service Agent That Actually Answers Your Customers — in Arabic, on WhatsApp, 24/7
The agent is an AI customer service agent, configured by Mdarj consultants, that answers and resolves support requests 24/7 via WhatsApp, your website, and social media — in Egyptian and Gulf Arabic and English — and hands them over to a human agent at the right moment. Built for teams with high message volume in Egypt and the Gulf.
Why Businesses Need an AI Customer Service Agent
If your team is drowning in the same questions every day, the problem isn’t your employees — it’s that repetitive messages, after hours, and at high volume, don’t scale with headcount. “Where’s my order?”, “Do you deliver to my area?”, “How much is it?” arrive hundreds of times, on WhatsApp, Instagram, and your website, in Arabic and English, at 2 a.m.
“We’re drowning in repetitive questions” — employees browse instead of resolve.
“Slow replies lose the sale” — someone who waits 30 minutes has already messaged a competitor.
What You Get: A Complete, AI-Powered Customer Service Solution
Our AI customer service agent is a scoped project with clear deliverables, built specifically for your situation, whether you are handling high volumes of WhatsApp messages, launching a new support channel, expanding after-hours coverage, or replacing a generic bot that doesn’t understand dialect and doesn’t actually do anything.
The result is a working agent that answers and resolves your customers’ requests 24/7 with live data from your systems, not just canned replies. It speaks Egyptian and Gulf Arabic and English, and hands over sensitive cases to a human agent with full context.
Setup usually takes two to four weeks depending on complexity, and is delivered as a live agent connected to your channels and systems. We agree with you on the full scope of work and its price before we start, after a free consultation.
Objective Assessment
We start by defining exactly what we're testing and why your channels, message volume, request types, and the specific questions your team needs answered before go-live.Channel Analysis
We map where your customers actually are — WhatsApp, web, Instagram, Facebook — and how the agent should behave on each channel, so it answers where the conversation happens, not where it's convenient.Knowledge & Content Training
We train the agent on your FAQs, policies, catalog, and past tickets, so it answers from your content, not from guesswork.Technical Assessment
We check what it can actually connect to — orders, CRM, ERP, support system — and confirm the integrations that let it resolve requests, not just talk about them.Language & Dialect Testing
We test it against real Egyptian and Gulf Arabic, plus English, so it understands “I want to return the order” and replies naturally, not like a translated manual.Risk Analysis & Mitigation
We identify where it might fail — unclear questions, sensitive cases, angry customers — and put guardrails and escalation rules in place before launch.Human Handover
We define exactly when and how it hands over to your team, with full context, so the customer never has to repeat themselves.
How our it works: Step by step
We work as your partner, not a vendor. We define the scope, train the agent on your content, connect it to your systems, test it with real scenarios, then launch and support it. The process usually takes two to four weeks depending on complexity. We agree with you on the full scope of work and its price before we start, after a free consultation.
Step 1
Exploration and Knowledge Training
We start with a discovery session to understand your channels, message volume, FAQs, policies, catalog, and past tickets. Then we train the agent on this content so it answers accurately.
Step 2
Connecting channels and systems
We connect the agent to your channels — WhatsApp, website, Instagram, Facebook — and to your systems — CRM, orders, ERP, support system — so it can access live data and resolve requests.
Step 3
Testing and Adjustment
We test the agent with real scenarios in Arabic dialects, and tune the guardrails, escalation rules, and tone, until it's ready to launch.
Step 4
Launch and Continuous Improvement
We launch the agent on your live channels, monitor its performance, and continuously improve it based on real conversations. We stay with you with local support.
Frequently asked questions
We Will Answer Your Questions Before You Choose to Commit.
Book a 30-minute demo. We’ll show it handling real questions in Egyptian/Gulf Arabic on WhatsApp, resolving them with live data, and handing over to a human agent — then we’ll scope pricing.
Book a Demo