Managers : How to Evaluate Your Team
How to Evaluate Pharmacists’ Performance 💊
Effective pharmacist evaluation combines technical skills, customer service, and business impact.
Key areas include:
- Professional Knowledge & Accuracy – Assess understanding of medications, interactions, and counseling accuracy.
- Customer Interaction – Evaluate communication style, empathy, and ability to build trust and satisfaction.
- Sales & Business Contribution – Track OTC recommendations, up-selling, cross-selling, and overall sales performance.
- Compliance & Safety – Ensure adherence to pharmacy laws, documentation, and ethical standards.
- Teamwork & Attitude – Observe cooperation, punctuality, adaptability, and contribution to a positive work culture.
- Continuous Development – Measure participation in training, learning new systems, and applying new knowledge in practice.
💡 A balanced evaluation should combine observation, KPI tracking, and regular feedback sessions to guide improvement — not just to measure performance.
About the Instructor
Consultant with over 15 years of expertise in
managing and developing community pharmacies across Egypt and KSA.
Specialized in optimizing operations, enhancing profitability, and implementing
transformative strategies to achieve long-term growth.
Proven track record in leading teams, driving efficiency, and delivering
measurable business impact in the pharmaceutical retail sector